After an issue with overheating power cords, Microsoft is setting up a voluntary recall program. The site is there now, so grab your new power cord.
There are, of course, caveats. Well, for one thing, it’s only Surface Pro devices that are eligible here. Specifically, only Surface Pro, Surface Pro 2, and Surface Pro 3 models that were sold before March 15, 2015.
Aside from the Surface RT, Surface 2, and Surface 3 not having the issue (they use different power cables, although the same connector), if you have the Surface Docking Stations, these don’t suffer from the issue either.
Microsoft is replacing the power cord, not the power supply. The power cord is the one that actually attaches to the wall outlet. The power supply is the brick and the one that actually attaches to the device.
Microsoft is promising to replace one power cord per device sold, which if you ask me, is an odd policy because it doesn’t say anything for someone that may have purchased an additional power cord and power supply. In fact, I don’t even see any possible way to replace that.
I’ve reached out to Microsoft for comment on additional power cords.
The web site itself is a bit buggy, which to be honest, is no surprise. It asks the user to log in and then it asks for the user’s address. For me, a window popped up asking if they should use the address I provided or a similar address which matches the “official” address for my house (this is common), but the suggested address didn’t even have a town on it.
Then it was time to choose my device. The process seems very similar to the page that allows users to download recovery images for their Surface devices, so I expected my registered Surface Pro devices to naturally be there, as I was signed in with my Microsoft account.
They were not. I attempted to enter the serial number of my Surface Pro, it said “registering” for a few minutes, and I promised to myself to try again later.
If you want to give it a shot, here’s the link.