By Rich W Woods
I’ve been debating for hours whether or not I want to bother writing about this. Sure, the OnePlus 2 is going to use a Snapdragon 810. Not only that, but it will be version 2.1 of the SoC, meaning that the overheating issues will be solved. Well, hopefully.
First, a little backstory. OnePlus is a start up. They released the OnePlus One in June 2014. With a Snapdragon 801 processor, a 5.5″ 1080p IPS LCD, a 13 MP rear camera, a 5 MP front camera, 3 GB RAM, and 64 GB of on board storage for $349 unlocked, people were pretty psyched. Add to that OnePlus’s invite system, which forced users to actually work for the device, making them part of a tightly knit community.
Needless to say, due to the high end hardware for the low price and the invite system that caused a proud community to be created, the OnePlus One was the hottest phone of 2014.
Note that I said that the Snapdragon 810 won’t help in the title. I stand by that.
One thing that OnePlus users have learned by now is that great specs don’t necessarily mean a great phone. Many users reported multitouch issues, a yellow band on the display, dropped calls on AT&T, and a plethora of other issues, including the fact that the camera took washed out photos.
It’s very common among the Android community to judge phones on specs alone. I see it all the time. Six months ago, if you asked someone about the OnePlus 2, they’d say “If it doesn’t have the Snapdragon 810, it’s shit”. Ask them six weeks ago and they’d say, “If it uses Snapdragon 810, it’s shit”. Ask them now and they’ll tell you that the all new version 2.1 is going to solve all of their problems. Keep in mind, these are the same people that think they know everything about a phone because they read a few online reviews and played with the phone for ten minutes in their local Best Buy.
Sure, version 2.1 of the Snapdragon 810 is supposed to solve all of the overheating problems, but do we really believe anything OnePlus says at this point? Keep in mind, this is the company that promised almost a dozen StyleSwap covers for the OnePlus One. Only the bamboo ever showed its face, saying “Coming Soon” for months, only for OnePlus to announce that they were never going to release it. Then, they released it to anyone lucky enough to get an invitation, then they killed it again.
This is also the company that promised to deliver Android Lollipop within 90 days of the final release, actually showing up more than two months late. They even announced a release date for both OxygenOS and Cyanogen OS and they broke that deadline as well.
But here’s the kicker, and I really have to say, it’s my favorite. Ask any OnePlus fan and they’ll tell you, the fact that Cyanogen OS showed up over two months late wasn’t OnePlus’s fault, just like it wasn’t OnePlus’s fault for the plethora of bugs in the software. That was Cyanogen’s fault, just like you can bet your ass that if the Snapdragon 810 in the OnePlus 2 overheats (and I bet it will), it’s going to be Qualcomm’s fault. Surely, we can’t actually expect OnePlus to test these things, right?
So what happens when you buy your brand new OnePlus 2 and it has overheating issues? If that battery heats up too much, it could explode. What then?
I can actually provide an answer to that. Nothing. OnePlus has the worst customer support of any tech company I’ve ever seen. There is no phone number to call and no live chat. You fill out a ticket and they get back to you in two weeks. Then, you get a daily exchange of emails.
OK, so now you’ve filled out your RMA ticket, they’ve finally responded, and you’ve proved your case beyond a reasonable doubt. What now? Still nothing.
I’ve dealt with OnePlus support three times. The first was because of multitouch issues. They simply told me to wait for a software update which would be coming in a month. Unacceptable. What if I didn’t have a backup phone? Can they really assume that the OnePlus One isn’t their users’ only phone?
The second time was when the SIM slot actually stopped working. They told me it wasn’t covered under warranty and they wanted $177.50 to fix it. Your math is right. That’s half the price of the phone.
The third time was when I realized that I had a bad camera on my OnePlus One. You can check out my OnePlus One Photo Archives and see what I’m talking about if you check out any image with a flash.
I actually published screen shots of my entire two months of my RMA with them. They would ask me for pictures, have me flash a new image, and then ask me for the same pictures again. When I finally proved my case beyond a reasonable doubt, they simply ignored all of my emails. When I finally published the transcript from my RMA, they finally sent me a replacement.
I realize that I’ve sort of went off the rails with this one, but I really have a hard time having faith in the OnePlus 2. Obviously, OnePlus is going to be looking to go more mainstream and I just don’t think they can handle that.