By Rich W Woods
The OnePlus One was possibly the hottest phone of 2014. This was due to the fact that it was a full flagship phone for half of the price of competitors, as well as the infamous invite system.
While the OnePlus One is undoubtedly a fantastic phone, it quickly became known as a “buy at your own risk” phone. It might cost half the price of competing phones, but OnePlus support is a joke and the warranty basically doesn’t cover anything.
I’ve had numerous dealings with OnePlus support. The first time was when I first got the phone and I realized that multitouch didn’t work. I filled out the online form, as there is no live chat or phone number to call, and they responded two weeks later. Their response was basically to wait for a software update that would come a month later.
Obviously, that’s unacceptable. I review smart phones for a living, so I have a backup phone I can use, but what about folks that have a OnePlus One as their only phone?
Another time I dealt with OnePlus customer support was when the SIM slot stopped working. I contacted them about it and they wanted $177.50 to fix the SIM slot. That’s half the price of the phone.
I started wondering if the warranty covers anything.
If you follow For the Love of Tech, you’ve seen over 30 camera comparisons that I’ve done with the OnePlus One. One thing that always looks terrible is nighttime photos when the flash is used. Readers have told me that it’s not supposed to look that way but no one was ever able to actually provide me with a sample of them using the flash and it not looking so terrible. Here’s an example:
Finally, a reader sent me some photos he took at night with the flash that didn’t look like the photo above. I had what I needed to contact OnePlus support. Here’s what happened:
Note the dates here. It took them two weeks to respond to my initial request, and once they finally did, they respond about once a day until finally they just began to ignore me.
This is my ultimate proof that the OnePlus One is a BUY AT YOUR OWN RISK phone. It is not a phone for the mainstream and obviously OnePlus customer service is not ready for the mainstream, which raises questions about whether or not OnePlus can handle the mainstream with the OnePlus Two.
Nevertheless, DO NOT purchase a OnePlus One unless you’re willing to take a risk. I’m sure many will comment on this post, stating that they don’t mind the risk because they like to tackle issues with their phone themselves and that’s great. Many OnePlus One owners are DIYers.
Just don’t get caught up in the mix of the people that say “All of those other evil, greedy companies only care about money and OnePlus just wants to give you a great phone at a great price.” It’s not true. That low price obviously comes from somewhere.
The lesson to learn here is buyer beware, and I am publishing this to help you to do just that.